When you use any of our services or website you agree to comply with our operating rules, terms of service, and policies.

CANCELLATION

If you need to cancel, skip, or reschedule your cleaning at any time, please provide at least 48 hours advance notice. Once we make a reservation, we hold that time open for you and turn away other potential customers. Please be courteous and give us as much time as possible to reschedule. A cancellation fee of $65.00 may apply.

APPOINTMENTS

Appointments are booked with a time slot, 8:00 am - 12:00 pm and 1:00 pm - 5:00 pm. We will show up between the time slot you have chosen. “ETA” or “estimated time of arrival,” which means we will be showing up between an assigned time. We book appointments based on the volume of bookings in a day and accounting for travel time between appointments. We cannot account for natural events and traffic and may not notify you if there will be any delay.

PAYMENT

Payment Policy

Payment for services is due on the date the service is completed. Invoices that are more than 48 hours late will incur a late fee of $49.00 plus tax. Payments that are over 30 days late will incur a late fee of 11% plus tax. Accounts that remain unpaid for more than 31 consecutive days will be referred to a third-party collection agency.

The client will receive an invoice by email, text message or mail. Payments can be made via, E-transfers, cash or cheque. We reserve the right to charge interest on late payments.

SHOES

We require staff to wear clean work safe approved indoor shoes during a service. This is mandatory for our staff as it meets the WCB and any insurance guidelines for safe work. 

CLEANING SUPPLIES

We supply all cleaning solutions but, if you prefer, we can also use cleaning supplies provided by you. We used a disinfecting cleaner for the bathrooms. Clean, new, and disinfected cleaning cloths are used at each home to prevent cross-contamination. We use disposable toilet cleaning sponges that are disposed of after each service.

PETS

We ask that pets are kenneled if there is aggressive behaviour. Our customers should be aware that you will be fully liable if your pet becomes aggressive toward a member of our staff and this could include replacement costs, payment for medical fees or other damages. We do not accept any liability for pets who may become aggressive towards a member of our staff.

ESTIMATES

We make an estimate based on areas that need cleaning, we want our customers to be aware that if you make a request that is not included in the estimate you will be charged extra on the final invoice. An estimate is not an agreement and therefore we reserve the right to make changes to an estimate at any time. You can look up what is included in our cleans, on our website, on social media or by emailing us.

EMPLOYEES/TECHNICIANS

Our employees are important to us, we want them to be safe and well on the job site. Our employees will not move furniture, equipment, or appliances and will not use anything higher than a (two-step latter) for cleaning.

Please make sure all furniture, equipment or appliances have been moved before our appointment to allow us access to the area. Our employees may not move electronics, jewelry, or money and this can result in that specific area not being cleaned.

ALLEGATIONS/HARASSMENT

We reserve the right to refuse service if there are any allegations by our staff of harassment, bullying or for any other reason. We consider our company to be welcoming and want all our employees, and customers to be treated with respect. However, we will not tolerate any harassment, bullying, rude, or discriminatory comments, and this will result in the customer being charged in full for uncompleted work.

We reserve the right to handle any false claim or any other claim how we see fit. This may result in our services being discontinued from you for a duration of time.